Terms of Service

These Terms of Service (“Terms”) govern access to the Jilted Media website and services. By creating an account, submitting a request, booking or paying for a service, or accepting an agreement, you agree to these Terms and our Privacy Policy. A service-specific written quote, proposal, or signed contract may add terms and controls if it conflicts with these general Terms.

Eligibility and clients age 15–17

You must be at least 18 years old to create an account, submit or accept a booking, make or authorize payment, or accept these Terms. A client age 15 through 17 may receive services only if a parent or legal guardian creates the account, books and signs on the minor’s behalf, and attends the consultation. The minor may not register or contract directly. Guardian attendance at later sessions is not automatically required unless Jilted separately requires it for safety or the project.

Inquiries, consultations, and confirmed work

An inquiry, intake, consultation request, preferred date, transfer link, or quote request does not create a booking, reserve a date, assign crew, or obligate Jilted to accept a project. A free production-scoping consultation is offered only where the applicable service says so. Brand Consultation is a paid service, not a free scoping call.

A project or date becomes confirmed only after every condition stated for that service has been satisfied, which may include technical review, accepted scope or proposal, a signed agreement, verified availability, required payment, and written confirmation from Jilted. Online checkout return pages do not prove payment; signed payment-provider confirmation controls.

Prices, cards, and authorized charges

Prices shown for configured direct-booking services are rechecked by the server before checkout. Custom-project quotes generally remain valid for 14 days unless the written quote says otherwise. Stripe processes card information; Jilted does not store raw card numbers. Where a service uses a deposit or later balance, your payment method may be saved by Stripe only for charges you authorize under the accepted service terms. Jilted will not automatically add or charge unapproved extras.

Recording

A 50% deposit confirms an eligible standard session; the remaining balance is charged only after an Engineer or Admin reviews completion and confirms the charge.
Cancellation at least 24 hours before the session permits a full refund or non-expiring credit. Credit transfer requires Admin approval.
Cancellation within 24 hours or a customer no-show forfeits the deposit; the remaining balance is not charged. An Admin may approve an exception.
Late arrival does not reduce the standard price. The Engineer decides whether the session ends at the scheduled time or is extended.
Overtime requires written customer approval and is billed in 15-minute increments at 150% of the selected Engineer’s normal hourly rate.

Brand Consultation

The full displayed price is due at booking. There is no later session balance.
Cancellation at least 24 hours before the session permits a full refund, non-expiring credit, same-consultant reschedule, or transfer to the other consultant subject to availability.
Cancellation within 24 hours or a customer no-show normally forfeits payment, subject to Admin discretion to issue a refund or credit.
Late arrival normally does not extend the scheduled end time, and the full price remains due.
Additional time or work requires customer approval and a separate written agreement and payment.

Mixing & Mastering

The project is booked only after usable files are reviewed, the quote is accepted, and a 50% deposit is paid.
The remaining 50% is charged only after included revisions are complete and an Engineer or Admin confirms the final charge. Unrestricted final files remain withheld until payment succeeds.
Before work starts, an Admin decides any deposit refund based on completed work, scheduling impact, and payment fees. After work starts, the deposit is normally non-refundable and completed work and time remain payable.
If Jilted cannot finish the project, Jilted will issue a full refund.

Artist Visuals

A 50% deposit secures the approved project and date and authorizes pre-production. Required third-party costs may be due in advance.
At least seven days before the shoot, Jilted will provide the refundable deposit portion or project credit after deducting completed pre-production and committed third-party costs.
Three to six days before the shoot, the deposit normally becomes project credit. Within 72 hours or on no-show, the deposit is normally forfeited. Committed third-party costs remain payable.
Weather or safety rescheduling preserves the deposit where costs are transferable. If Jilted cancels without a reasonable replacement, Jilted refunds payments it controls; third-party refunds remain subject to vendor policy.

Content Production

A 50% deposit secures the approved project and authorizes pre-production. Required third-party costs may be due in advance.
At least seven days before production, Jilted may offer the refundable deposit portion, project credit, or rescheduling after completed work and committed costs. Three to six days before, the deposit normally becomes project credit.
Within 72 hours or on no-show, the deposit is normally forfeited. Committed third-party costs remain payable.
If Jilted cannot complete the project, Jilted will refund undelivered work or provide an approved alternative remedy such as priority rescheduling, replacement crew, or account credit.

Live Production

A signed contract, 50% deposit, and Jilted’s confirmation secure the event date. The remaining 50% may be charged after completion as authorized by the contract.
More than 14 days before the event, the deposit may be refunded minus nonrecoverable expenses. Seven to 14 days before, the deposit is non-refundable but may transfer once to a replacement date.
Within seven days, the deposit is forfeited. Within 48 hours—or if required access, information, or approvals are not provided—the full contracted balance may become due.
If Jilted cancels without a reasonable replacement, Jilted refunds payments for services not provided.

Customer materials, links, and cooperation

You represent that you have the rights and permissions needed to provide and use every file, link, song, image, recording, footage, brand asset, name, likeness, and other material you submit. You are responsible for keeping third-party links accessible during the project. Jilted treats links as untrusted and does not automatically fetch them. Jilted is not responsible for third-party hosting outages, deleted links, changed permissions, or vendor failures outside its reasonable control.

You must provide timely, accurate information, access, approvals, consolidated feedback, and a decision-maker where required. Delays or scope changes may change schedules, costs, or availability under the applicable written agreement.

Revisions, deliverables, and outcomes

Included deliverables, revision rounds, turnaround, usage rights, source files, raw footage, staffing, equipment, locations, and accessibility work are defined by the applicable service page and accepted quote, proposal, or agreement. Extra revisions, reshoots, rush work, overtime, scope changes, and third-party costs require written approval before they are charged.

Creative services involve judgment and collaboration. Jilted does not guarantee audience growth, sales, streams, press, platform performance, or another commercial outcome unless a signed agreement expressly says otherwise.

Ownership, the Vault, and promotional use

Customers retain ownership of the materials they provide and the ownership rights granted by their accepted project agreement. Active project files and final deliverables remain in the active project area for 90 days after final delivery, then move to Jilted’s secured archive, the Vault. Jilted may retain Vault projects indefinitely for internal quality review and customer file recovery, subject to deletion required by applicable law. Vault retention does not transfer ownership to Jilted.

Jilted may use a customer’s name, likeness, music, footage, testimonial, project, or final work for a portfolio, case study, social post, advertisement, or promotion only after separate written opt-in consent. Accepting these Terms is not promotional consent.

Communications

You agree to receive service-related email and account notices needed to administer your request or project. SMS is not enabled at launch. Providing a mobile number or accepting these Terms is not consent to receive text messages; any future SMS program requires a separate express-consent flow.

Account and acceptable use

Keep account access and private status links confidential. Do not misuse the site, probe or bypass access controls, interfere with another user, submit malicious content, impersonate another person, or use the service unlawfully. Jilted may restrict access needed to protect customers, staff, systems, or legal obligations.

Disclaimers and responsibility

To the extent permitted by law, the website is provided as available, and Jilted is not responsible for delays or failure caused by events outside its reasonable control, including severe weather, unsafe conditions, venue restrictions, platform outages, utility failures, government actions, or third-party vendors. These Terms do not waive rights or remedies that cannot legally be waived.

Governing law and venue

Colorado law governs these Terms and customer agreements, without overriding non-waivable consumer rights. Any dispute that is not resolved directly will be brought in a court with jurisdiction in Denver County, Colorado, except where non-waivable law permits or requires another venue.

Changes and contact

We may update these Terms for future use. The effective date above identifies the current version; the version accepted for a booking remains part of that project’s record. For policy, cancellation, refund, or legal questions, email sam.coker@jiltedmedia.com.